Get in Touch With Us
Got a question about one of our casino reviews, spotted something that needs updating, or just want to tell us what you think? This page explains how to reach the Online Casinos team and what kind of enquiries we can help with.
How to Reach the Team
Email is the best way to contact us. We read every message that comes in and try to reply within a couple of working days. Send your enquiry to [email protected] and, where possible, include a short summary of what it's about — this helps us route it to the right person and get back to you quicker.
We're a review and comparison site, not a casino operator. That means we can't process deposits, withdrawals or account queries on behalf of any brand listed on okawari.co.uk. For anything relating to your own casino account — a delayed payout, a bonus that hasn't credited, or verification documents — you'll need to contact that casino's own customer support team directly, since they hold your account details and we don't.
What We Can Help With
- Questions about our reviews — If something in one of our write-ups on Lukki, Vegasnow, BetNinja or any other casino we cover isn't clear, ask away.
- Corrections — Bonus terms, wagering requirements and offer details change often at online casinos. If you've noticed something on the site that looks out of date, let us know and we'll check it against the operator's current terms.
- Content suggestions — Want to see a particular topic covered, such as a new payment method available in Ireland or a specific game category? We're open to ideas from readers.
- Partnership or editorial enquiries — If you're contacting us on behalf of a casino brand or an industry organisation, please introduce yourself and explain what you're proposing.
- Site feedback — Anything that would make the comparisons, tables or rankings on okawari.co.uk more useful to you as a reader is worth telling us about.
Enquiries We Can't Deal With
A few things fall outside what a contact form on a comparison site can reasonably sort out:
- Account logins, deposits or withdrawals — these sit with the individual casino, not with us.
- Disputes over bonus terms or wagering requirements already agreed with an operator — raise these with that casino's support team first, and their regulator if unresolved.
- Requests to guarantee an outcome, a bonus result or a payout time — we review and compare publicly available offers and terms; we don't control how any casino runs its games or processes payments.
If You're Worried About Your Gambling
If you or someone close to you is finding it hard to control gambling, please mention this when you write to us and we'll point you towards appropriate support organisations. Most licensed casinos also provide self-exclusion, deposit limits and reality checks directly in their account settings — these are usually the quickest way to put boundaries in place. If you'd rather avoid certain sites altogether, our page on Best Non GamStop Casinos 2026 also covers self-exclusion schemes in more detail.
What Happens After You Send a Message
Every enquiry is read by a real person on our team — we don't rely on automated replies to close out messages. Our usual target is to respond within two working days, though it can take a little longer during busier periods. If your question needs checking against a casino's current terms and conditions before we can answer properly, we'll let you know that's what we're doing rather than leave you waiting without an update.
Why Reader Feedback Matters to Us
Online casino offers, licensing details and payment options for Irish players change regularly, and a comparison site is only useful if it keeps up. When readers flag an outdated bonus figure, a payment method that's no longer offered, or a licence detail that's changed, it directly improves the accuracy of what the next visitor reads. So if something on okawari.co.uk doesn't match what you found when you visited a casino yourself, we'd genuinely like to hear about it.
Thanks for taking the time to read this far — we look forward to your message.